Empathy is important, but it’s more than just listening

Kathy’s boss gave her his empathy and listened to her concerns about teamwork in their group and her request to change their meeting structure. He played back what she said, and she came away from the meeting satisfied he gave her a good hearing. But in her mind, he created an expectation he would respond … Read more

Are you practising the art of inclusive conversation?

How often have you sat through a change program briefing session and thought that the key messages are not addressing the fundamental concerns of the audience? While most progressive organisations are committed to improving communication, that often translates into more talking and less listening. A more inclusive style of communication is needed if you are … Read more