Brilliant problem solvers often go straight to the problem. The project is off the rails, so let’s get the team member responsible to explain what went wrong. But it would help to do some listening and take an interest in the team member before launching into problem-solving mode. Steven Covey said, “Seek first to understand, … Read more
One thing I notice about the charismatic leaders I have met is they are skilled listeners. When they are listening to you, it is as though you are the only person in the world. Have you had that experience? They defy the myth that executive presence is something to do with being a talented speaker. … Read more
How often have you sat through a change program briefing session and thought that the key messages are not addressing the fundamental concerns of the audience? While most progressive organisations are committed to improving communication, that often translates into more talking and less listening. A more inclusive style of communication is needed if you are … Read more
Researchers from the Harvard Business School found that one of the things that contributes to people being successful and happy over the long term is leaving a legacy. In my father’s case his legacy is the example he gave us of his unlimited compassion for others. How would you like to be remembered?