How standing for something helped deal with a crisis

When a major IT system fell over, the CIO, Graham experienced the single most high-pressure period of his career. Customers were angry, and it exposed the business to major reputational risk.

He had to resist the temptation to take over and pretend to have all the answers. He recognised his role was not to be a technical expert. Rather, he was the agent of hope, conveying the message, “We are going to get through this.” That meant he delegated and let the experts work through the issues without breathing down their necks.
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How to identify your accomplishments and gain fulfilment

Do you focus on what you have NOT done?

Perhaps you are caught up in a never ending to-do list? You may not take the time to reflect on your achievements. A valuable question to ask is, “What are you most proud of having accomplished?” 

You will have many things on your list of accomplishments. But there could be one highlight.

My client Karen was proud of reinventing her problem-solving strength.

She invested in her own development this year and in doing so, has taken her leadership to a new level.Read more

Your mindset is the one thing you can control

One thing you can control in an uncertain world is your mindset.

I saw the power of mindset during the 2008 global financial crisis. We were all hearing stories of gloom and doom at that time. Based on the news reports, we were all going down the toilet. I could not believe that leaders would just throw up their hands in horror. I interviewed many senior leaders in a Big Kahuna Leadership Survey to see what they were thinking about the dire situation we faced. … Read more

Great leaders show people appreciation in tangible ways

My four grandchildren live interstate, so it has meant that I could not visit them for a few months because of COVID travel restrictions. They are budding artists, so I asked them for some drawings for my study wall. It is hard to describe my joy when their masterpieces turned up in the mail the other day. Their love hearts and rainbows take pride of place on my wall. There was something tangible about their drawings that goes beyond our FaceTime calls, good as they are.… Read more

Why leaders who care about people are critical

Satya Nadella, CEO Microsoft, makes a powerful case for the importance of leadership in the path to global recovery. Speaking at a recent panel discussion hosted by The Australian Financial Review he said, “We as humans, irrespective of whether we are young or old, will always require human contact. To somehow think that because technology is enabling us to connect in spite of the constraints to think that this is the way we want to connect, is probably going to be wrong as a long-term prediction.”… Read more