Brilliant problem solvers often go straight to the problem. The project is off the rails, so let’s get the team member responsible to explain what went wrong. But it would help to do some listening and take an interest in the team member before launching into problem-solving mode. Steven Covey said, “Seek first to understand, … Read more
The first quarter of 2023 flew by. No doubt you are already hurtling into the new quarter. But before you put the pedal to the metal, it’s a good idea to STOP for a moment and acknowledge what you and your team have accomplished so far this year. I hear you saying, ‘we’re too busy.’ … Read more
Have you ever wondered why some of your best ideas come to you on a walk or when you’re having a coffee? Maybe like Steve Jobs, you get inspiration from walk and talk meetings? According to his biography, ‘taking a long walk was his preferred way to have a serious conversation.’ Well, there is solid … Read more
The staff are always happy to greet you at our local deli/general store. It doesn’t matter who serves you; they are always courteous and friendly. It starts with the manager, who says, ‘I just want it to be a nice place, for customers and staff.’ And it works. I always find it a pleasure to … Read more
It frustrated Veronica her team never met their commitments. She was forever trying to pin them down for completion dates and complaining when they evaded her. Her clients were also giving her grief that her team ignored deadlines and did not deliver on what they promised. She asked herself what the point was of putting … Read more