Photo by Linus Nylund on Unsplash
Matt’s boss thanked him for an outstanding job achieving his sales targets during the pandemic and added a ‘but.’ It was a significant result but he said they have to keep it up because they were not out of the woods yet. Everything that followed ‘but’ was how they were not doing enough to trade through the crisis. He drowned the excellent work that Matt had done in a sea of concern for the future. … Read more
Gary was someone who would regularly make a point of saying thank you. He showed his appreciation, not just for the task you completed, but also for how you went about it. Importantly, he acknowledged the difference that it made to him and others. I was not the only one who was buoyed to greater heights by his appreciation. Of course, any time he presented me with a new challenge, I was only too happy to take it on.
Francesca Gino of Harvard Business School and acknowledgement from Wharton, found in their research that gratitude does indeed make a difference.… Read more
Photo by Morvanic Lee on Unsplash
Leaders are only as effective as the team they have around them. Of course, that means choosing people wisely. But even if you have a great team, the next challenge is getting them to stick around. Perhaps appreciation plays a bigger part in retaining people than we realise.
Tony* knew that he was fortunate to have a great leadership team. He gave each one of his direct reports his heartfelt appreciation at the end of their strategy session.… Read more