Susan Scott

Why those tough conversations are best for everyone

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Paul weeded out some non-performers in his organisation, and his team breathed a collective sigh of relief. He had exhausted the carrot tactics of encouragement and positive feedback and deferred the stick approach, thinking his team may not approve. But once he acted, they were upbeat and told him it was about time. What Paul … Read more

Are you dealing with the non-performers?

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When Paul weeded out some non-performers in his organisation, his team breathed a collective sigh of relief. He had exhausted the carrot tactics of encouragement and positive feedback but had deferred the stick approach, thinking that his team may react badly. On the contrary, once he acted decisively, they were upbeat and told him that … Read more