Are you setting the tone?

As a leader you set the tone for the way people around you behave. They are modelling your cues far more than you think. Leaders exemplify the culture they want to create; the way we do things around here.

Dianne set the tone of valuing her team members. She took an interest in everyone on her team, not just her leadership group. She held regular skip-level meetings where she found out what was important to people, heard their concerns and took on board their suggestions and feedback.… Read more

Do you know what’s really going on?

Photo by Maxime Le Conte des Floris on Unsplash

Mary’s leadership team had been a high performing group but now they were working hard and not getting anywhere. Mary sensed that they were spiralling downwards and decided to get them together to reset their strategic objectives. But before the strategy session, we interviewed each of them to discover how they currently viewed what was working and what was not in their team performance. They relished the opportunity to say what was on their minds.Read more

Are you serving people around you?

Photo by Mike Wilson on Unsplash

Gary* always said thank you when I delivered something that I had promised him. Whether it was a simple report or a complex recommendation, it did not matter. He always made sure to thank me, not just in a cursory way, but to make sure that I had really received his appreciation for my work.  

Even if there was something that he wanted to change, it was easy to address it because of his acknowledgement and appreciation.Read more