Why culture change programs fail and what to do about it

Creating a vibrant culture is more than listing a set of values and hoping for the best. My client Tony’s leadership team confronted the harsh reality that they risked becoming irrelevant. But they refused to accept their predictable fate and collaborated on designing a new future. They affirmed their commitment to provide extraordinary value to their clients. It was time to change their culture.

Tony had seen too many culture change programs fail because of a lack of leadership. He did not want to follow examples he had experienced where the company posted a list of values on the wall and all too soon ignored them.… Read more