Tradesmen turned up this week to repair our shower right on the dot, just as they promised. When we booked them in six weeks earlier, they gave us a clear start date. They sent us a friendly reminder a week ahead and turned up as promised. And when they arrived, they explained each step of … Read more
You don’t have to be a fan of the award-winning TV series Ted Lasso to relate to the scene where Ted plays a high-stakes game of darts with a wealthy, entitled Rupert Mannion. Ted baits Rupert into a wager by throwing a couple of darts using his weaker right hand, fooling him into thinking he … Read more
Steve Jobs’s decision to streamline Apple’s product line in 1997 was a pivotal moment in the company’s history. Confronted with a cluttered array of over a dozen Macintosh models, Jobs recognised the need for a radical overhaul. According to Walter Isaacson’s 2011 biography, ‘Jobs interrupted a product strategy session, grabbed a marker, and drew a … Read more
Back in the day, I recall in development review meetings my boss asking, ‘Where do you want to be five years from now?’ Maybe you had a similar experience. It always seemed like a tricky question to answer. Who knew five years earlier I would be where I was now? Like most of us, I … Read more
Think of a leader who inspired you, someone you admired and respected. What was it that made them a role model for you? Chances are they had ‘the human touch.’ They connected with you, took an interest in you, your life and your aims. In my case, I experienced a couple of leaders who believed … Read more