When Terry started his new role as General Manager, he acted more like a boxing referee than a leader. He inherited a dysfunctional team who spent much of their time criticising each other and engaging in infighting. They often pulled him into arbitrating disputes when latent hostilities broke out into open warfare. They were a … Read more
History is littered with examples of businesses that failed to assess the cost of inaction and are no longer with us. Mainframe computer company DEC failed to capitalise on the shift to personal computing. Kodak had the opportunity to enter the digital photography market but famously missed exploiting it. We have all seen and heard … Read more
When Natalie started a new role leading a critical branch of her organisation, she knew she had to create a people strategy. Staff turnover was through the roof and employee engagement was low and it was costing them a high price. She grappled with her self-doubts about her lack of experience and expertise in strategy, … Read more
Tradesmen turned up this week to repair our shower right on the dot, just as they promised. When we booked them in six weeks earlier, they gave us a clear start date. They sent us a friendly reminder a week ahead and turned up as promised. And when they arrived, they explained each step of … Read more
You don’t have to be a fan of the award-winning TV series Ted Lasso to relate to the scene where Ted plays a high-stakes game of darts with a wealthy, entitled Rupert Mannion. Ted baits Rupert into a wager by throwing a couple of darts using his weaker right hand, fooling him into thinking he … Read more