High impact leaders listen first

Charles dispensed with the PowerPoint talking points he had prepared for the staff information session and asked the audience what they wanted to talk about. He wrote their questions on a whiteboard and worked down their list in a two-way conversation rather than the formal presentation that they had anticipated. It made a real impact. The team were impressed that Charles had spent the time to listen and respond to them, instead of delivering the latest set of key messages about the organisation’s strategy and vision.