Listen and connect to change the game

Photo by Ridham Nagralawala on Unsplash

My 92 year old father still has the ability to connect with others in a way that I can only aspire to achieve. I took him to the pathology clinic for blood tests recently. We were greeted by a grumpy nurse behind the desk, who did not even look up as she asked what we wanted and gestured to us to take a seat. I was annoyed by her behaviour and concerned that my dad would be on the receiving end of her grumpiness.Read more